Saturday, April 27, 2013

Problem Solving Behavior

How satisfying to be involved with a group that actually solves a problem!  The energy within a group can actually be heard, seen and felt when people successfully work together to find a solution. And yet, how hard it can be to actually find oneself within a group working on a problem that achieves outcomes characterized by high productivity and high morale!

SAVI identifies groups engaged in the process of problem solving in very specific terms.  According to SAVI theory, verbal interactions that define a problem-solving group are ones that can be classified within four categories:  finding facts; influencing; responding; integrating.

Each of these categories (finding facts, influencing, responding, integrating) is composed of specific verbal behaviors.  For example, 'influencing' behaviors are defined as comments that express opinions, proposals, commands or impersonal reinforcements. 

Just this little bit of knowledge has many implications both personal and professional for those who find themselves interacting with others each day.  Being able to recognize when people are actually working toward a solution (and, subsequently, when they are not ) can be just the type of perspective required to help steer a group toward success.